Terms & Conditions

ACCOMMODATION:

Prices for a twin/double shared room are per person, and rates for single or triple travellers are available on request.

This tour requires that all travellers should have adequate and valid travel insurance covering medical and all personal Emergencies, including repatriation costs and emergency evacuation. We, therefore, recommend Travel Guard, Allianz and Nomads Travel Insurance” for all your insurance necessities 

We understand and respect the value and importance of your privacy. Be assured therefore that the protection of privacy is given the highest priority. All personal information that you avail to us is strictly used for purposes of Safari tour booking. We will endeavour to take all reasonable steps to keep secure any personal information which we hold about the guest. However, cognizant of the rampant cases of hacking into data on the internet, it becomes a bit tricky to guarantee 100% security to data shared through online sources. We therefore will not be held culpable if the breach or hacking into your personal information is by international unauthorized individuals.

It is with regret that our office cannot compensate where an impediment to the proper performance of duty is because of an event above and beyond our own making, control and anticipation nor is it due to the supplier of the service in question. Such events may include unexpected government quarantines, travel bans, riots, civil strife, natural disaster, terrorist acts, border closure, fires, road closures, industrial disputes, extreme weather conditions and other incidents beyond our control. 

NOTE: In some unfortunate circumstances, getting a park or Gorilla permit may not be a guarantee to seeing wildlife in their habitats as unfavourable local conditions may sometimes hinder access to the wildlife. This can happen without prior notice or it can be at short notice. We, therefore, accept no liabilities in circumstances where Gorilla or wildlife viewing is due to cancellation by the authorities. Where the loss is due to the absence of Gorillas, closure of borders, national park or security changes, refunding is at the discretion of the responsible offices. However, Kent Tour Safaris shall use all means necessary to obtain the monies/refunds and pass them on to the client.

Flexible Bookings

For any reason to cancel your bookings can be rescheduled for other dates due to global challenges of the Pandemic cancellations, global travel restrictions are unavoidable we, therefore, guarantee our clients on Un is foreseen cancellations our office is flexible to set convenient dates to enjoy your safari Experience

Customers will receive a full refund, minus the cost of gorilla permits is $700/Person which is a policy from the regulator of the government of Uganda, it is non-refundable. However, for other tour itineraries provided the cancellation is done within 24 hours from the time of the tour, it shall be received, and rescheduling planned accordingly. Otherwise, beyond the above factors, the customers will receive a full refund in case of natural disasters or global effects.

Full refund - $ 700 Gorilla Permits /person.

 Less than 24 - No refund  

Please note that cancellation fees are calculated based on the date we receive your cancellation request.

Also note: The sale of Gorilla permits is a preserve of the government (Uganda wildlife Authority), hence, fees for these permits is non – refundable. Thank you, have an ultimate fascinating experience.